If your PS5 or PS4 shows picture over HDMI but no sound, the cause is usually the TV input, HDMI handshake, console audio output, cable, or an audio device taking over the sound. Work through the checks below before changing advanced settings.
Quick answer
Confirm the TV is not muted, reconnect the HDMI cable at both ends, select the correct TV speakers, restart the console and display, then check the PlayStation audio output settings. Test another HDMI cable or TV port if the problem continues.
1. Check TV volume and audio output
Make sure the TV or monitor is not muted and that sound is set to its built-in speakers or the correct soundbar or receiver. Disconnect headphones temporarily.
2. Reconnect the HDMI cable
Turn the console and display off, disconnect the HDMI cable at both ends, then reconnect it firmly. Loose connections can carry video while audio behaves inconsistently.
3. Try another HDMI port
Move the cable to another HDMI input on the TV. Some ports have different ARC or eARC settings that can affect sound.
4. Restart the console and TV
Shut down both devices normally, wait briefly, then power on the TV first and the console second. This can refresh the HDMI handshake.
5. Check PlayStation audio output
On PS5, open Settings > Sound > Audio Output. On PS4, open Settings > Sound and Screen > Audio Output Settings. Make sure HDMI is selected when the console is connected directly to the display.
6. Simplify the setup
If the console passes through a soundbar, AV receiver, HDMI switch, or capture device, connect the PlayStation directly to the TV for testing. If sound returns, the intermediate device or its settings are the likely cause.
7. Test another HDMI cable
Use a known-good cable rated for your console and display. A damaged cable can cause intermittent audio even when the picture appears normal.
8. Check audio format compatibility
If you changed audio format settings recently, return to the recommended or automatic setting for your setup. Some TVs or older receivers may not support every format.
9. Update system software
Install official PlayStation system updates and, if relevant, TV or receiver firmware updates from the manufacturer.
What not to do
- Do not factory-reset the console as the first audio fix.
- Do not force connectors into damaged HDMI ports.
- Do not install unofficial firmware or audio tools.
When professional help is needed
If multiple known-good cables and displays produce no HDMI audio, or the HDMI port is visibly loose or damaged, the console may need hardware diagnosis.
FAQ
Why do I have picture but no sound on PS5?
The most common causes are the wrong TV audio output, HDMI handshake trouble, an intermediate receiver or soundbar, or a cable issue.
Can a bad HDMI cable affect only sound?
Yes. HDMI problems can be partial or intermittent, so testing another known-good cable is worthwhile.