Controller/Joystick Not Responding on PS5, PS4 & Xbox: Causes and Fixes
Few things are more frustrating than sitting down for a gaming session, only to find that your controller or joystick isn’t responding. Whether it’s a PS5 DualSense, PS4 DualShock, or Xbox controller, this problem can ruin gameplay and interrupt your flow.
Controllers may stop responding due to several reasons:
- Battery issues: low or faulty battery
- Connectivity problems: wireless connection glitches or interference
- Worn-out buttons: repeated use causing mechanical failure
- Firmware issues: outdated system updates affecting controller performance
In this guide, we’ll explore the causes, solutions, and preventive tips to get your controller working perfectly again.
Common Causes of Controller/Joystick Not Responding
1. Battery Issues
Controllers may simply be out of charge. Rechargeable controllers can lose capacity over time. Low battery often causes delayed input or total unresponsiveness.
2. Connectivity Problems
Wireless controllers can experience interference from other devices. Bluetooth range issues may prevent pairing. Sometimes the console does not recognize the controller after firmware updates.
3. Worn-Out Buttons or Sticks
Buttons and analog sticks degrade over time. Sticky or unresponsive buttons may result from dirt, dust, or mechanical wear.
4. Firmware or Software Bugs
Outdated firmware may cause connectivity or responsiveness issues. Some games may also have bugs affecting controller input.
5. Hardware Defects
Internal hardware issues like damaged circuit boards can cause failure. Liquid damage or accidental drops may also contribute.
How to Fix Controller/Joystick Not Responding
1. Charge or Replace Batteries
- Ensure the controller is fully charged.
- PS5 DualSense or PS4 DualShock: Use USB-C or micro-USB cable.
- Xbox controllers: Use rechargeable batteries or replace AA batteries.
2. Reconnect the Controller
Wired Connection: Connect via USB cable to the console.
Wireless Connection:
- PS5/PS4: Press and hold the PS button and Share button until the light flashes.
- Xbox: Press the sync button on console and controller.
3. Reset the Controller
- Turn off the console.
- Use a paperclip to press the reset button for 10 seconds.
- Reconnect and test the controller.
4. Update Firmware
- PS5: Settings → Accessories → Controllers → Firmware Update
- Xbox: Settings → Devices & connections → Accessories → Update
- PS4: Settings → Devices → Controllers → Update
5. Clean Buttons and Joysticks
Use isopropyl alcohol with a cotton swab to clean around buttons and joysticks.
6. Test on Another Console
Connect the controller to another console or PC to see if it works. This helps identify whether the issue is with the controller or the console.
7. Replace Controller
If all else fails, the controller may be defective. Purchase a replacement or use official repair services.
Tips to Prevent Controller Issues
- Charge properly and avoid repeated full discharges.
- Keep controllers clean and dust-free.
- Avoid excessive force on buttons and joysticks.
- Store in a safe place, away from heat and humidity.
- Keep firmware updated to ensure stable connectivity.
Specific Notes for Different Consoles
PS5 DualSense
- Reset using the button on the back.
- Ensure firmware is up-to-date.
PS4 DualShock
- Repeat pairing process if controller fails after console restarts.
- Older controllers may experience more wear on buttons.
Xbox Controllers
- Use AA batteries or rechargeable packs.
- Sync button works differently on older Xbox One models versus Series X/S.
When to Contact Official Support
- PS5/PS4: PlayStation Support
- Xbox: Xbox Support
⚠️ Avoid opening the controller under warranty to prevent voiding coverage.
Conclusion
A controller or joystick not responding can be caused by battery issues, connectivity problems, or worn-out buttons. Following these 7 steps usually restores functionality. Regular maintenance, proper storage, and firmware updates help prevent future problems and ensure smooth gaming for years.