iPhone & iPad

Step-by-step troubleshooting for iPhone and iPad charging, battery, Wi-Fi, storage, performance and everyday iOS problems.

iPhone troubleshooting for a frozen or unresponsive screen

iPhone Frozen or Unresponsive? Safe Ways to Get It Working Again

Quick answer If your iPhone is frozen or unresponsive, give it a moment to finish a demanding task, then try a normal restart. If the screen will not respond, use the correct force-restart sequence for your iPhone model. A force restart does not normally erase your personal data. If the phone is extremely hot, swollen, […]

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iPhone and wireless accessory for Bluetooth troubleshooting

iPhone Bluetooth Not Connecting? Safe Troubleshooting Steps

Quick Answer If your iPhone Bluetooth is not connecting, confirm the accessory is charged, nearby, and in pairing mode. Restart the iPhone and accessory, then try again. If one accessory still fails, forget it and pair it again. Save network resets for later because they can remove saved network settings. Common Causes The accessory is

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